Returns & Exchanges Policy

At Modaa Clothing, we want you to be completely satisfied with your purchase of our contemporary British fashion. If for any reason you’re not happy with your blazers, dresses, or other items, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, unwashed items with original tags attached within 15 days of receiving your order. All returns must be in original condition with all packaging intact.

Please note: For hygiene reasons, we cannot accept returns on the following items:

  • Vests (due to direct skin contact)
  • Any items without original tags or packaging
  • Items showing signs of wear or damage

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Initiate your return request by emailing us at [email protected] with your order number and details about the product you would like to return or exchange. You may use the template below.
  2. Our customer service team will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package your return securely in the original packaging if possible, including all tags and any accessories.
  4. Ship your return to our Birmingham facility at:
    Modaa Clothing Returns
    82 Spiceal St
    Birmingham, GB B8Q 1HE
    Please note that return shipping costs are the customer’s responsibility unless the return is due to our error.
  5. Once we receive and inspect your return, we will process your refund or exchange within 5 business days.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Modaa Clothing Customer Service, I would like to request a return/exchange for my recent order #[Your Order Number]. Details of item to return/exchange: – Product Name: – Size: – Color: – Reason for return/exchange: For exchanges, please specify preferred replacement item: – Product Name: – Size: – Color: Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Information

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process your return
  • PayPal: 3-5 business days after we process your return

Please note that shipping fees are non-refundable unless the return is due to our error.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. If your preferred exchange item is not available, we will issue a refund instead.

For exchanges to a higher-priced item, you will need to pay the difference. For exchanges to a lower-priced item, we will refund the difference.

International Returns

Customers outside the UK may need to pay customs duties or taxes for returned items. These costs are the customer’s responsibility. We recommend declaring the package as “Returned Goods” with the original value.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We will arrange for a free return and replacement at no cost to you.

For any questions about our returns policy, don’t hesitate to contact our customer service team. We’re here to ensure your Modaa Clothing experience is as stylish and seamless as our contemporary British designs.