Frequently Asked Questions
At Modaa Clothing, we’re committed to making your fashion journey effortless from browsing to delivery. Below you’ll find answers to our most commonly asked questions about our products, shipping, payments and more. If you can’t find what you’re looking for, our style-conscious customer service team is always happy to help at [email protected].
Our Products
What styles of clothing does Modaa offer?
We specialise in contemporary, versatile wardrobe essentials with a British sensibility. Our collections include tailored blazers, elegant dresses, comfortable pants, stylish skirts, cozy sweatshirts, and fashionable vests – all designed for effortless mixing and matching.
How do I choose the right size?
Each product page includes detailed size charts with measurements to help you find your perfect fit. We recommend comparing your measurements to our charts as sizing may vary slightly between styles.
Are your products ethically made?
We carefully curate our collections from manufacturers who share our commitment to quality and ethical production standards. While we’re not a certified sustainable brand, we prioritise working with responsible suppliers.
Ordering & Account
How do I create an account?
Simply click “Register” at the top of our website and follow the prompts. Having an account lets you track orders, save your preferences, and checkout faster.
I forgot my password – what should I do?
Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to reset your password securely.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion to you sooner, so changes may not always be possible. Please email [email protected] immediately with your order number and we’ll do our best to accommodate your request.
Shipping & Delivery
What shipping options are available?
We offer two convenient options:
1. Standard Shipping (£12.95): 10-15 day delivery via DHL/FedEx (fully trackable)
2. Free Standard Shipping: 15-25 day delivery via EMS for orders over £50
1. Standard Shipping (£12.95): 10-15 day delivery via DHL/FedEx (fully trackable)
2. Free Standard Shipping: 15-25 day delivery via EMS for orders over £50
How long does order processing take?
We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a dispatch notification with tracking details once your order is on its way.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia and other regions. International customers may be responsible for local customs fees which vary by country.
Can I track my order?
Absolutely! All orders come with tracking information sent to your email once dispatched. You can follow your fashion journey every step of the way.
What if I’m not home when my package arrives?
Our carriers will follow their standard procedure for your area, which may include leaving the package in a safe place, with a neighbor, or providing a delivery notice with collection instructions.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be unworn, unwashed, with tags attached and in original packaging. Please initiate your return through our Returns Center in your account or by contacting customer service.
How do I exchange an item?
Currently we process returns and new orders separately for exchanges. Simply return the original item following our return policy, then place a new order for the item you’d like instead. This ensures you get the correct size/style as quickly as possible.
When will I receive my refund?
Once we receive and process your return, refunds typically appear in your account within 5-10 business days, depending on your payment provider.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers. All transactions are processed through secure payment gateways.
Why was my payment declined?
This could be due to insufficient funds, incorrect card details, or your bank’s security measures. We recommend double-checking your information or trying an alternative payment method. For further assistance, please contact your card issuer or our customer service team.
Still Have Questions?
Our friendly customer service team is always here to help with any other queries you might have. Reach us at [email protected] and we’ll respond promptly.
Happy shopping from the Modaa team!